Your ISP may be blocking the email messages from FreeViral because your ISP thinks the messages are spam/junkmail. The ISP spam filtering softwares are notorious for blocking legitimate, non-spam messages. Fyi virtually every ISP uses SpamAssassin on their front end, to filter all incoming mail. SpamAssassin has many flaws. (but ISPs use it out of desparation)

You can find instructions on updating your email whitelist here: www.FreeViral.com/whitelist/

Remember to always check your Bulk folder, and your Junkmail/Spam folders to see if your email system inadvertently routed your emails to that folder.

I just signed up, and I haven't received an email message with my verification link.

Step 1:
Check your Bulk folder, and your Junkmail/Spam folders. Your email system may have inadvertently routed it there.

Step 2:
If the welcome message is not in that folder, then your ISP has blocked the welcome message from getting to you. (because your ISP is false-triggering and thinks the message is spam/junkmail)

You will need to update your email whitelist and add freeviral.com and ehits.com to your whitelist. That will guarantee that your ISP will not block the welcome email.

Instructions on updating your whitelist here.

Once you've updated your whitelist, then re-signup (or click the link to have a new activation email to be sent to you), and you'll get the welcome emails.

I just signed up, and I haven't received an email message confirming my registration.

Step 1:
Check your Bulk folder, and your Junkmail/Spam folders. Your email system may have inadvertently routed it there.

Step 2:
If the welcome message is not in that folder, then your ISP has blocked the welcome message from getting to you. (because your ISP is false-triggering and thinks the message is spam/junkmail)

You will need to update your email whitelist and add freeviral.com and ehits.com to your whitelist. That will guarantee that your ISP will not block the welcome email.

Instructions on updating your whitelist here.

Once you've updated your whitelist, then re-signup (or click the link to have a new registration email to be sent to you), and you'll get the welcome emails.

I just signed up, and received the verification/confirmation email message, but the verification link does not work.

Clicking on the URL should take you to your browser (e.g. Netscape or IE or Firefox) and then open the FreeViral pre-registration page.

• If clicking on the verification URL does not attempt to open a new page in your browser, then your email host has disabled the hotlink. In that case you will need to copy/paste the full URL into your browser's address bar.

• If clicking on the verification URL does attempt to open a new page in your browser, but either (a) you get a "Page Not Found" error message, or (b) you get to the pre-registraiton page however there is a message that the verification is incorrect, both of these cases occur because your email program is breaking the verification URL onto two lines of your email message. Therefore, when you click the URL, you are only sending one half of the verification URL to your browser.

  The solution: Simply copy/paste BOTH halves of the URL into your browser's address bar. Make sure there are not any spaces between the two halves of the URL after you paste them.

NOTE: If you have requested multiple copies of your verification email message, you should only use the most recent email message you received. Only the most recent verification link sent to you will work; the older ones will be disabled.